Contact Us

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Contact us Describe the issue you're experiencing or the info you're looking for
  • Do you offer DDoS Protection?

    Rackore offers a constant and efficient DDoS Protection, we use a last-generation protection by using detection software and pre-filters in order to guarantee a secure service without any interruption. For more information check our dedicated page at rackore.com/en/ddos-protection.

  • My server is not working, what can i do?

    Check the server troubleshooting guides of the game you're playing, if that doesn't help and the problem is on our end, contact us, a member of our staff will help you.

  • How do i cancel my service?

    In order to cancel a service you can decide to not renew it or to contact us through ticket or live-chat, an agent will take care of your issue.

  • What's your refund policy?

    We provide a 5 days money-back guarantee on any of our products, if you're not satisfied with our services you'll be able to ask for a refund within 5 days from the purchase.

  • How do i suggest a game?

    Send us a ticket! Rackore cares about your feedback or your needs, if you want to add a game to the game servers library we'll be more than open to do so!

  • How do i contact Rackore support?

    If you need help you can contact us by sending a ticket through the "Contact Us" page or by using the live-chat button, you can find it on the bottom-right corner of any page.

  • Can i see the status of the servers?

    Sure! At Rackore we're 100% transparent and our status page is available to anyone, you also be able to see statistics like the current CPU, RAM, Disk and Network usage of the server, in order to do so, visit status.rackore.com.

  • What payment methods are accepted?

    We currently accept PayPal and Credit Cards but we're planning to accept Cryptocurrencies like Bitcoin and Ethereum in the future.

  • Where are the servers located?

    All of our servers are in the heart of Europe; Germany and Italy. We're planning to add many more around the continent in the upcoming months.

  • What uptime do you provide?

    Rackore can guarantee a constant uptime without any service interruption, our worst case scenario is 99.99% uptime. You can check the uptime of the servers on status.rackore.com.

  • What hardware does Rackore use?

    Rackore uses high-end hardware only, featuring dedicated servers using i9-9900(k) or i7-10700k overclocked Intel Core processors, M2 SSDs and DDR4 RAM.

  • How long does it take for my server to be ready?

    The process of activation of your service starts by the moment you pay your invoice, it usually takes around 2 minutes to have a fully operational server.